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Terms and conditions

“ONLYPHONES” is a Cypriot company with registered company number HE352365 specialized in the retail sector of electronics. We take your personal data very seriously therefore we are committed to safeguard your privacy and handle your data in a transparent manner. Therefore, we would like to clarify the following critical points:

  • How we collect your personal information
  • The types of information we collect
  • How we use this information, why we store, and why we retain it
  • How you can request that your information is updated, corrected, or to be forgotten. Conditions

Thank you for using Onlyphones

By accessing our website and placing orders, you are accepting and consenting to the practices described in these terms and conditions.



Accessing our site and viewing our products and services does not require any registration. However, if you decide to buy any product from our website you will need to become a registered user (which is totally free). In order to register to our eshop you must:

  • Complete the registration process
  • Agree to our terms and conditions
  • Provide true, complete, and up-to-date contact information

By using our website, you represent and warrant that you meet all the requirements listed above, and that you won’t use our website in a way that violates any laws or regulations.

We may refuse service, close accounts of any users, and change eligibility requirements at any time.

Account and Password

You’re responsible for keeping your username and password confidential. You’re also responsible for any account that you have access to, whether or not you authorized the use. You should immediately notify us of any unauthorized use of your accounts. We’re not responsible for any losses due to stolen or hacked passwords. We don’t have access to your current password, and for security reasons, we may only reset your password. You can review the personal information you have provided us and make any desired changes to such information, or to the settings, at any time by logging in to your account on our website.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms and Conditions or any other applicable guidelines.


Pricing and Availability

All prices are inclusive of legally applicable VAT, according to the current VAT legislation. Prices listed on our website can be changed at any time without any notice. All product offers are valid until stock lasts.

We list availability information for products sold on our website, on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail or by phone as soon as possible if any products in you order turn out to be unavailable and you will not be charged for those products.

Product information

Unless expressly indicated otherwise, we are not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Colors may also differ. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.


We will never ask for any financial information, such as your bank account number, credit card numbers, or any other information related with financial data. All payments are performed by credit card using a secure Gateway checkout page provided by JCC Payment Systems Ltd. When you are about to pay, you will be redirected to the JCC secure Gateway checkout page, enter your payment details and perform the payment and then redirected back to our website to view your order confirmation.

Delivery and Pick-up

We will deliver only within the island of Cyprus and will do so for all weekdays, except Sundays and holidays.

We currently offer 2 ways of delivering our products to you:

  • Pick-up from ONLYPHONES shop (FREE) in same day
  • Pick-up from any ACS Courier pick-up point (FREE, for purchases over €30) Order cancellation and Returns

Please review our Returns & Cancellation Policy which applies to all products sold by our website.


On our website we sell products for children. If you are under 18 you may only use our website with the involvement of a parent or guardian.

Contact us

  • By phone, at +357 99092068
  • By email, at

We will reply during week days, from 10.00 – 20.00.

Changes to our Terms and Conditions

We reserve the right to change or update our Terms and Conditions.

We will however post any changes on this page.



This limited guarantee is provided to the consumer of the product (“the Client”). It does not exclude nor does it limit any rights of the Client which are mandatory under the law.

The duration of the guarantee is 24 months and under no circumstances shorter than 24 months and it is valid from the date of purchase of the product by the client. If the product is replaced the duration of the warranty shall continue for the remaining part of the 24-month warranty period starting from the purchase invoice date.

During the warranty period, ONLYPHONES will repair for free, replace the defective product for free, or the agreement may be denounced according to law N.154(I) 2021 and provided that the notification of the defect of the product is performed in less than 2 months from the occurrence, according to law N.154(I) 2021 upon its sole discretion.

ONLYPHONES will return the repaired or other product to their client in a working condition. If a defective part is being repaired then the component shall be changed. In case of repair, the defective part will be changed. The term “part” means all parts of the product including its main chip (engine). All replaced components or other equipment which have been replaced shall become the property of ONLYPHONES

This limited warranty does not apply for natural wear and tear. Also, it does not apply if:

  • The defect was caused because the product has been subject to use in a manner not conforming to the instructions of the manufacturer: abuse, if it was exposed to humidity or extreme hot or environmental conditions, or sudden changes in such conditions, corrosion, rusting, non-authorized modifications or connections, non-authorized opening or repair, repair with the use of non-authorized spare parts, misuse, unsuitable installation, accident, natural phenomena, which are beyond the reasonable control of ONLYPHONES (including for instance defects in the department of consumable parts such as batteries, which as a rule have a limited life) unless the defect was caused directly because of the use of defective materials, designs or workmanship,
  • The product serial number, the identifying date code, or the IMEI number, have been removed, deleted, defaced or altered or are illegible,
  • The defect was caused by a defective network operation,
  • The defect was caused by the fact that the product was used or was connected to a computer not compatible to the technical specifications of the appliance,
  • The product software requires upgrading because of modifications in the network parameters or modifications of the product software by a non-authorized person,
  • The defect is due to a file or programme which has been installed in the internal or external memory of the appliance,
  • The product has not been checked by the technical department of ONLYPHONES to establish and verify the defect of the appliance.

The limited warranty shall be valid only if the client presents the original product purchase receipt and delivers the product to ONLYPHONES

This limited warranty is the sole and exclusive means for customer satisfaction according to Onlyphones and the sole and exclusive liability of ONLYPHONES against the client for defects or malfunction of the product. This limited warranty substitutes all other guarantees and obligations, either verbal, written (non-mandatory) by law, conventional, malfeasance or others. ONLYPHONES will not, under any circumstances, be liable for direct damage, costs or expenses, if the client is a legal person.

Any modification or amendment of this limited warranty requires the prior written consent of Onlyphones

For any problems of the appliance not referred to above, the company shall not be liable for their repair. The company is only liable to inform the client and to request consent for additional charges. If any product is deemed out of its warranty period due to the above reasons (paragraph 4) then the fault is not regarded as being factory or manufacturer orientated and handling costs may be incurred to the customer if the repair cost is denied.

If the warranty for a defective appliance has expired or if the appliance has not been purchased by OnlyPhones and the repair costs do not exceed €45 (including VAT), no prior consent is required from the client for its repair, notwithstanding the current price of the product.

No warranty is provided for repairs regarding water damages.

Onlyphones has no liability whatsoever for any complete or partial loss of personal data during the repair of the appliance. The exclusive liability for saving personal data in any electronic appliance, burdens solely the lawful user of the product. Also Onlyphones has no liability whatsoever for the partial or complete loss of data, which may be due to a defect of the electronic appliance, whether this is due to a manufacturing fault (in which case it is excluded from the warranty), or due to a users fault (in which case it is excluded from the warranty).

In case the client does not collect the items he/she has brought in for repair within six months, then the company shall not be liable for their safe keeping.

The products of Onlyphones are covered by warranty either by the company itself or by the legal representative in Cyprus, or the official representative within the territory of the European Union.

The company Onlyphones warrantees that this product is at the time of its original purchase free of defects in manufacturing, materials, design and workmanship under the above terms and conditions.

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